Terms and Conditions


PRODUCT VARIATIONS

Many of our products are handmade, natural and organic and may feature slight defects due to this nature. All pieces are carefully hand picked and checked before dispatch.

Ceramics are traditionally handmade and placed in a woodfire kiln, every effort is made to ensure there is minimal colour variations to our ceramic pieces, however, it is something that we love and can be expected. Please note our natural  ceramics are not water tight. We love dry flowers in ours but for fresh flowers please place a water tight container inside the vessel.

Teak & Cane are also natural materials which may also have colour variations. We suggest keeping these materials out of direct sunlight as it will cause fading overtime. Applying a natural oil or beeswax will help maintain the materials over time.

ORDER PROCESS

Please consider your order carefully as once an order is submitted, we are unable to change or cancel it as our goods are made to order. We allocate stock to orders based on date paid, not the date the order was placed. Unfortunately we are unable to hold stock for unpaid orders. Should your delivery address change prior to dispatch, please let us know as soon as possible by emailing info@crystalbaileyandco.com. 

PRICING & PROMOTIONAL PERIODS

  • All prices listed on our website are subject to change
  • If your order was placed within 24 hours of a reduction to the retail price, and you contact us within 24 hours, we will honour the discounted price and apply the difference as a store credit to your account. 
  • If your order was placed within 24 hours of the start of a promotional period, and you contact us within 24 hours, we will honour the promotional price and apply the difference as a store credit to your account. 
  • We are unable to make any price adjustments for orders made outside of the 24 hour period
  • We cannot amend the prices of products that have already been dispatched from our warehouse

DISPATCH & LEAD TIME

ETA dates listed on our website are estimated only and can vary due to the nature and production time of our goods. If any of the items on your order are not currently available your order may be split. If an item is missing it is likely your package has been separated into two shipments. If this is the case, you will receive two tracking numbers from us. Once your order has been dispatched you will receive an email with your tracking number. 

In Stock items:

  • This means your item is currently in stock in our warehouse and will be dispatched by our warehouse team within 5 business days of the date your order is placed, excluding lamps.
  • Lamps advertised as In Stock will be dispatched within 10 business days of the date your order is placed to ensure compliance with Australian Standards.
  • Once dispatched, your item will be collected by our third-party courier service. As such, delivery times may vary depending on location and the courier service selected.

Pre-order items:

  • For pre-ordered items we are only able to notify the expected arrival date into our Australian warehouse
  • The date the goods arrive at our warehouse is subject to change due to its reliance on many factors, sometimes resulting in unexpected delays
  • As much as possible we will update you by email on any changes to the arrival date. Should you have any concerns or need to change your delivery address please email us at info@crystalbaileyandco.com

 DELIVERY

Please note due to COVID-19, our couriers are experiencing delays due to high demand and limited flights. They have advised that it will now take up to 7-15 business days to receive your parcel. All items will be shipped via courier. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery. 

RETURNS & EXCHANGE POLICY

We want you to love your purchase, so if you're not completely happy, you may return your product within 14 days of purchase for a store credit provided it is in unused condition with all the original packaging. We will not accept any returns without it's original packaging. If in the event a product is faulty, please contact us at info@crystalbaileyandco.com with your invoice number, name, contact details and photos within 24 hours of receiving your order and we will organise an appropriate course of action. 

If a product is delivered damaged, please contact us at info@crystalbaileyandco.com with your invoice number, name, contact details and photos on the day of receiving your goods to qualify for a replacement as these are the terms with our courier services.

Sales items purchased during a promotion or our sample sales are a final sale. No exchanges or returns of sale items are accepted at any time.
International returns: We will not accept any international returns. 
Refunds: Refunds are not available for change of mind or sale items.  

OUR INTELLECTUAL PROPERTY

Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission. The site contains trademarks which are registered or otherwise protected by law. You are not permitted to use these trademarks except with our prior written permission.

MARKETING COMMUNICATION & PRIVACY

Crystal Bailey Home only collects personal information when you knowingly provide it. Personal information is collected in a number of ways, including directly from you over the phone or via email, within marketing activities and invitation responses, and when you submit information to us through or website (e.g. email chat, etc).
Your contact details may be used by us for the purpose of sending marketing correspondence or invitations to you. We acknowledge and respect an individuals choice to opt-out of our direct marketing communications and activities. 

CURRENCY

All amounts listed on the website are in Australian Dollars (AUD). 

WARRANTY

Most of our products are natural and handmade and are therefore unable to have an unconditional warranty. However, we will replace any product if it is defective within six months for furniture and one month for all other items from the date of receiving the provided product, subject to it being used for normal purposes, and maintained in accordance with the care instructions.

Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support your claim.

You must also send us:

The invoice number and date of purchase; and
A full shot of the product with two close-up images of the defect.
For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.

Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:

We give no warranties if any expressly set out in these terms and conditions; and All implied conditions, warranties and rights are excluded.

The following only applies if you are located in Australia and deemed a 'consumer' under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, ABN and email address of the person giving this warranty:

Crystal Bailey Home

68 Brisbane Street
Tamworth, NSW 2340

ABN: 25 385 475 546
Email: info@crystalbaileyandco.com